Upgrading Wisenet WAVE

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Upgrading Wisenet WAVE

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Wisenet WAVE provides a one-click upgrade for an entire System, including Systems on different platforms, locations and devices, without the need to physically login to the computers that Servers are installed on.

When a new version of Wisenet WAVE is released, a notification will open in the Client. You can click on the appropriate link to perform the upgrade, or you can disable future notifications of this type. If a new build is released to fix a particular issue, the support team may recommend that you upgrade to a particular version.

The upgrade process can take some time. Issues may occur during the upgrade process for a variety of reasons. The most common problem occurs when a Server goes offline or becomes inaccessible. In this case, try to repeat the upgrade.

! IMPORTANT: Ensure that all servers in the System are upgraded.

Online Upgrade

1.Open Main Menu –> System Administration (shortcut Ctrl+Alt+A) –> Updates tab.

2.The number of the latest available version is displayed under the Latest Available Update menu.

To upgrade to the latest release, click the Update System button to start the update process.

To upgrade to a specific version, click the arrow on the Latest Available Update menu and choose Specific Build. In the dialog that opens, enter the build number and a password (this should be provided by support team), then click Select Build to start the update process.

Offline Upgrade

Sometimes for security reasons the Wisenet WAVE System does not have access to the Internet.

Offline Upgrade to the Latest Available Version

1.Open Main Menu –> System Administration (shortcut Ctrl+Alt+A) –> Updates tab.

2.Click on Download the Latest Version Update File and choose Copy Link to Clipboard.

3.Save the link to an external drive so it can be transferred to a computer with Internet access.

4.Paste the copied link into a browser on a computer with Internet access and use it to download the update file.

5.Save the update file to an external drive, then copy it onto the Client PC that is in a private network.

6.On the offline Client PC, open Main Menu –> System Administration (shortcut Ctrl+Alt+A) –> Updates tab.

7.Click the arrow on the Latest Available Update menu and choose Browse for Update File Build.

8.In the file browser that opens, navigate to the external drive where the update file is saved and open it to start the upgrade process.

Offline Upgrade to a Specific Build

1.Open Main Menu –> System Administration (shortcut Ctrl+Alt+A) –> Updates tab.

2.Click the arrow on the Latest Available Update menu and choose Specific Build.

3.In the dialog that opens, enter the build number and a password (this should be provided by support team), then click Select Build.

4. In Main Menu –> System Administration (shortcut Ctrl+Alt+A) –> Updates tab, click on Download Update File and choose Copy Link to Clipboard.

3.Follow steps 4 through 8 from the above instructions.