The following logs must be provided as part of a support ticket:
•Client Logs (Note that Client logs are disabled by default. To enable them, you will need to change a config file parameter, please contact .)
You can use Local Settings -> Advanced -> Browse Logs to open the directory where log files are saved.
To obtain System Logs
1.Open Event Log form (see "Viewing Events Log").
2.Choose <Any Event>, <Any Camera>, <Write To Log> filters.
3.Open the context menu and choose Select All (shortcut Ctrl+A).
4.Open the context menu and choose Export Selection to File.
5.Save the file and attach to the support ticket.
To obtain Server Logs
1.Right-click on the desired server , open the context menu and choose Server Logs... The log will open in a web browser.
2.Copy all text (Ctrl+A) and paste it into a new text file.
3.Repeat this for all servers (if necessary).
4.Save the file and attach to the support ticket.
To obtain Client Logs
•Windows: C:\Users\<Local User>\AppData\Local\Hanwha\Hanwha Wisenet WAVE Client\log\
•Linux: /home/<Local User>/.local/share/Hanwha/Hanwha Wisenet WAVE Client/log
•Mac OS X: /Users/<Local User>/Library/Application Support/Hanwha/Hanwha Wisenet WAVE Client/log/